FAQ – Frequently Asked Questions

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Q: Is GroundMasters insured?
A: Yes. GroundMasters is fully insured and bonded.

Q: How do we join a program with GroundMasters?
A: Give us a call! One of our knowledgable office staff will talk with you to discuss options and what your particular needs are. Once we establish an idea of the direction you’d like to go in, we’ll type up all of the info on an estimate information sheet and one of our estimators will evaluate your property. The same estimator writes your proposal so there is no confusion and we are sure to accurately price your work by the analysis at your property. We will then send you your written estimate with options. Should you have any questions upon receiving your estimate, give us a call and we can help you out.

Q: Who supervises the crews?
A: There is a GroundMasters Foreman on every crew, overseeing all jobs, ensuring work is done accurately and beyond your highest expectations.

Q: Do you accept credit cards?
A: Yes! We accept Mastercard, Visa and Discover for our maintenance customers on an automatic payment plan.

Q: When is the best time to water my lawn?
A: During the warmer months it is best to water your lawn early in the morning and again in the early evening. This will allow the roots to absorb the water before it dries up in the hot sun.

Q: We just had GroundMasters install new trees and shrubs.
When should they be watered?

A: There is nothing more important than properly watering your newly planted trees and shrubs. Water establishes a good root system while reducing stress caused by transplantation. It is essential to water twice a day for the first three weeks. The best times to water are in the early morning and in the early evening. This will allow your trees and shrubs to absorb the water before the sun gets too hot mid day and before evening moisture can cause fungus to grow.

Q: Is my turf irrigation system enough to water my shrubs?
A: Irrigation systems for your lawn are designed to water the top two inches of soil, not reaching deep enough to impact the roots of your trees and shrubs. Sprinkler heads and time adjustments can be made to adequately water your trees and shrubs or you can add drip irrigation specifically for your shrubs and plants. Mulching around your vegetation will also help cool the soil and keep it moist.

Q: I am on a fertilizer program which includes a weed control application.
Why do I still have weeds?

A: Weed control will significantly cut down on weeds, however, you have to understand that to stop weeds entirely is an ecological impossibility. The best we can hope for is to keep them contained to a minimum. We always tell customers who have used weed control to look at their amount of weeds versus a neighbor’s who isn’t on a fertilizer program, you will be sure to notice the difference!

Q: Do you warranty shrubbery, trees and plantings?
A:
We will warranty any shrub, tree or planting that we’ve installed up to 90 days after installation. We stand behind our work and when adequately cared for, your shrubbery, trees and plantings will continue to grow and mature for years to come.

Q: How are we billed?
A:
Billing depends on your scope of work. If you are on a maintenance program, you are billed monthly for services completed versus if you are having a one time service, you will be billed at the job’s completion. Doing a large scale project? Payments are then made in stages. If your job is estimated between $2,000.00–$10,000.00, a 50% deposit is required before work begins. At the completion of the job, the remaining 50% is due. If your job is estimated over $10,000.00 a 1/3 deposit is required before work begins, a second 1/3 is due approximately half way through your project and the remaining 1/3 is due upon completion of the job.

Q: Will my pavers heave in the winter?
A:
GroundMasters is ICPI Certified (Interlocking Concrete Pavement Institute). When installed properly, pavers heaving is minimal if any at all. Some heaving may occur as the ground freezes and thaws however, when the ground settles in the spring, the patio/retaining wall will settle itself. New England’s harsh winter has created heaving all over Massachusetts. GroundMasters installs paver products according to the manufacturer recommendation and feels confident that while some movement is inevitable, your patio or retaining wall will last for years to come.

Q: I just had my lawn hydroseeded and we have some wash out.
Is there a charge to hydroseed washout or thin areas?
A:
Yes. There is a charge to hydroseed any washout. Unfortunately, we can’t control Mother Nature and there will be a charge to hydroseed again. A less expensive option to re-hydroseeding is to sliceseed or overseed, which will fill in and thicken the washed out areas.

Q: I requested a weed control application for my planting beds.
Why do I still have weeds?
A:
Weed control will significantly cut down on weeds, however, it is important to understand that to stop weeds entirely is an ecological impossibility. Weed control helps to keep weeds to a minimum. We always tell customers who have used weed control to compare their amount of weeds versus a neighbor’s amount of weeds who didn’t receive a weed control application. You will be sure to notice the difference!